Shipping Policy

This Shipping Policy applies to orders placed through www.tshepo.shop for delivery within South Africa.

1. Order processing and delivery time

Orders are prepared and shipped from our warehouse. Please allow 3–5 working days for nationwide delivery.

Working days exclude Saturdays, Sundays and South African public holidays. Orders placed after business hours, over a weekend or on a public holiday will begin processing on the next working day.

Delivery estimates are provided in good faith. High-volume periods, promotional launches, remote-area deliveries, courier disruptions and events outside our reasonable control may cause delays. If we become aware of a material delay, we will contact you using the details supplied with your order.

2. Delivery charges

Nationwide delivery is charged at a flat rate of R180. Delivery is free on orders of R1,500 or more after discounts and before any delivery charge.

The delivery charge applicable to your order will be displayed at checkout before payment is completed.

3. Delivery address

We deliver to physical street addresses within South Africa and cannot deliver to PO Box addresses. Please provide a complete and accurate address, including your unit number, complex or building name, suburb, postal code and a contact telephone number where applicable.

If you notice an error in your delivery details, contact us immediately at info@tshepojeans.co. We will try to update the address before dispatch, but changes cannot be guaranteed once the order has been handed to the courier.

4. Delivery and signature

Someone must be available at the delivery address to receive and sign for the order. Delivery usually takes place on working days during normal business hours.

If delivery is unsuccessful, the courier may contact you or leave instructions for arranging another attempt. Additional delivery costs caused by an incorrect address, repeated failed attempts or a requested redirection may be charged where reasonable. We will confirm any charge before proceeding.

5. Tracking

Where tracking is available, we will send the tracking information to the email address or mobile number used for the order. Tracking updates are supplied by the courier and may not appear immediately after dispatch.

6. Delayed, missing or damaged orders

If your order is materially delayed, appears to be missing, arrives damaged or contains the wrong item, contact info@tshepojeans.co as soon as possible with your order number and supporting photographs where relevant. Reporting visible damage within 48 hours helps us investigate quickly, but does not remove any rights you have under applicable law.

We will investigate with the courier and arrange an appropriate remedy where the order has been lost, damaged in transit or supplied incorrectly.

7. Risk and ownership

Risk in the goods passes to you when the order is delivered to the address supplied by you and accepted by you or another person at that address. Ownership passes once we have received payment in full.

8. Contact us

For delivery enquiries, email info@tshepojeans.co or call +27 (0)87 985 0585. Please include your order number so that we can assist you efficiently.

Returns, Exchanges and Refunds Policy

We want you to be comfortable with what you ordered. This policy explains how online returns, size exchanges, faulty goods and refunds are handled. Nothing in this policy limits your rights under applicable South African consumer law.

1. Change-of-mind returns for online orders

You may cancel an eligible online purchase without giving a reason by notifying us within 7 days after receiving the goods. The direct cost of returning a change-of-mind item is for your account.

The item must be suitable for resale: unworn, unwashed and unused, with its original tags, accessories and packaging intact. You may inspect its nature, characteristics and fit, but should not wear or use it beyond that inspection.

2. Exchanges

You may request another size within the same 7-day period, subject to stock. If it is unavailable, we will offer an alternative or refund. Price differences and any replacement-delivery charge will be confirmed before the exchange is completed.

3. Items that cannot be returned for a change of mind

Unless the item is defective, unsafe, incorrectly supplied or otherwise returnable by law, we cannot accept change-of-mind returns for:

gift cards or vouchers;

items made to your specifications, personalised or altered at your request;

fragrance that has been opened, unsealed or used; or

socks or other hygiene-sensitive items after their protective packaging has been opened or the item has been tried on.

Any stated exclusion applies only to the extent permitted by law and does not remove your rights if goods are defective, unsafe or incorrectly supplied.

4. Faulty, unsafe, damaged or incorrectly supplied goods

If goods fail to meet the quality standards required by the Consumer Protection Act within 6 months after delivery, you may return them without penalty and at our risk and expense. Subject to the Act, you may direct us to repair or replace the goods, or refund the price paid.

If goods repaired by us fail again within 3 months, we will replace them or refund you as required by law. This protection does not cover normal wear and tear, misuse, accidental damage, ignored care instructions or later alterations. We may inspect the item to determine the cause without limiting statutory rights.

5. How to start a return or exchange

Email info@tshepojeans.co within the applicable period, including your order number, the item, your preferred outcome and photographs where relevant.

Wait for our instructions and return reference before sending or handing in the item.

Package the item securely and retain proof of return until completion.

6. Return costs

For an ordinary change-of-mind return, you are responsible for the direct cost of returning the item. For faulty, unsafe, damaged-in-transit or incorrectly supplied goods, TSHEPO will cover the reasonable return cost where the claim is accepted or where required by law.

7. Refunds

Approved refunds will be made to the original payment method. We aim to process a refund within 5-7 working days after the return has been received and approved. Your bank or payment provider may require additional time before the amount appears in your account. Refunds will in all cases be completed within the period required by applicable law.

For a valid cooling-off cancellation, we will refund the payments required by law. For a partial return, the original delivery fee is not ordinarily refunded unless the return results from our error, defective goods or a legal requirement.

8. Cancellations before dispatch

If you want to cancel or amend an order before dispatch, contact us immediately. We will try to assist, but cannot guarantee a change after fulfilment has begun. If the order has already been dispatched, the return process above will apply. For assistance, email info@tshepojeans.co or call +27 (0)87 985 0585 and include your order number.