Terms of service

TERMS AND CONDITIONS

1. INFORMATION ABOUT US

- www.tshepo.shop (“the Website” or “Us” or “We”) is an on online shopping facility enables shoppers to purchase a selection of Tshepo Jeans’ Merchandise (the “Products”) online. Visitors to the Website are welcome, but in order to shop online with us, shoppers (“You”) must be a registered shopper with the Website.
- The Website is owned and run by Tshepo Jeans (Pty) Ltd (“Tshepo Jeans”).
- Tshepo Jeans is a company registered in South Africa, company registration number 2019/304361/07. Our registered address is 64 3rd Avenue, Inanda, Johannesburg, Gauteng, 2196. Our VAT number is 4090287584.
- Tshepo Jeans and the Tshepo Jeans logo are trademarks of Tshepo Jeans.

2. TERMS AND CONDITIONS

1. The terms and conditions set out herein govern the supply by us of any Products ordered by You via the Website and by registering and/or ordering Products via the Website, you agree to be legally bound by such Terms and Conditions.
2. We reserve the right to amend the Terms and Conditions at any time. All amendments to the Terms and Conditions will be uploaded to the Website. Prior to submitting an Order to us, you must ensure that you are familiar with the current Terms and Conditions which may have been amended since the date of your registration with the Website. Use of the Website will be deemed to constitute acceptance of the amended Terms and Conditions.
3. Clause headings shall not be used in the interpretation of this agreement.
4. Unless the context clearly indicates the contrary intention, words importing the singular number shall include the plural and vice versa, and words importing any gender shall include the other genders, and words importing persons shall include corporate bodies and vice versa.
5. Time periods expressed in terms of days shall be reckoned exclusively of the first and inclusively of the last day unless the last day falls on a Saturday, Sunday or public holiday, in which cast the last day shall be the next succeeding day which is not a Saturday, Sunday or public holiday.
6. If any definition contains a provision having substantive effect, it shall be given effect to as such.
7. The following expressions shall have the meanings set out against them:
  - “Account” means the account referred to in clause 1.a for you to conduct online shopping via our site;
  - “Application for Registration” means the application process for registration as a shipper with the Website;
  - “Business Day” means any other day than a Saturday, Sunday or public holiday in South Africa;
  - “Confirmation of Acceptance of Order” means Our written confirmation to You via email of Our receipt of Your Order and acceptance thereof;
  - “Customer” means You;
  - “Order” means an electronic transaction and order submitted to you to purchase a Product from us;
  - “Terms and Conditions” means the terms and conditions applicable to your Orders.
8. The Terms and Conditions are subject to copyright and the use thereof by any person, whether natural or juristic, without our prior written consent is prohibited.
9. No terms or conditions submitted by you shall apply to any purchase or Order via the Website unless expressly accepted in writing by us prior to Confirmation of Acceptance of Order having been dispatched.

3. PURCHASE PROCESS

1. REGISTRATION
  1. To place an Order with Us, You must be registered on the Website. Please follow the registration process as directed on the Website.
  2. We reserve the right to cancel your registration with our Website at any time for any reason whatsoever and will immediately do so in the event of any suspected fraud other improper conduct by you in respect of your account with us.
2. PLACING YOUR ORDER
  1. Place your order as directed on the Website. You will be directed to the checkout which is the step where your order, pricing and delivery information (estimated delivery date and delivery fee) will be confirmed. Prior to final submission of the Order the price payable together with any delivery or other charges payable including the VAT will be itemised and confirmed for you.
  2. You will have an opportunity to review the Order, correct any mistakes and withdraw from the Order before final submission of the Order. It is your responsibility to ensure that your Order is accurate. If you discover that your Order is incorrect, please contact info@tshepojeans.co. We will have no obligation to assist to rectify your error, but may in our sole discretion determine whether or not to assist.
  3. Final submission of the Order constitutes an offer to purchase and you will be entitled to revoke such offer at any time prior to dispatch by Us of the Confirmation of Acceptance of Order, which will constitute acceptance of Your offer. We will have the right to decline to accept any Order for any reason whatsoever and shall not be obliged to supply the Products listed in your Order prior to despatch by Us of the Confirmation of Acceptance of Order. Any correspondence from us that does not state “Confirmation of Acceptance of Order” will not constitute confirmation of your Order. For the sake of clarity, an acknowledgement of receipt confirming the details of your Order will be sent to you prior to the Confirmation of Acceptance of Order.
  4. A legally binding agreement shall be concluded upon despatch of the Confirmation of Acceptance of Order to you via email. The Confirmation of Acceptance of Order will confirm that we accept the Order, receipt of payment, delivery information and estimated date of delivery and provide you with an invoice.
3. PAYMENT
  1. When submitting the order, you will be able to make payment via credit or debit card. We accept payment by Visa, MasterCard, Maestro International and Visa Electron. We utilise the services of PAYFAST as our agent for processing credit card payments. Their contact details and terms and conditions can be viewed at the following links: https://www.payfast.co.za/end-user-agreementAs well as their privacy policy which can be viewed here: https://www.payfast.co.za/privacy-policy
  2. Your Order will not be processed until we have received cleared payment in full for the Order.
  3. You warrant that you are the duly authorised user of any credit card, the details of which you use to submit payment for any Order and that the account or card used has sufficient funds to pay the Order cost referred to in 3.b.i above in full. You indemnify us against any claims whatsoever regarding the fraudulent use of a credit card or bank account details for the purchase of Products via the Website.
4. DELIVERY
  1. The delivery fee payable for the Products will be specified in the order process and set out in your Confirmation of Acceptance of Order. Except where the Products have not been dispatched for delivery, delivery fees are not refundable.
    - You will be asked to provide a physical address for the place of delivery of your Order during the ordering process. Deliveries will be made within South Africa Monday to Friday between 08h00 and 17h00 and it is your responsibility to ensure that someone will be available to accept and sign for delivery of your Order. If no one is available to accept delivery of the Products at your physical address, our courier may leave you a notice advising of the attempted delivery and requesting you to contact the courier for delivery arrangements. It will be your responsibility to contact the courier.
    - You will be asked to provide a physical address for the place of delivery of your Order during the ordering process. Deliveries will be made within South Africa Monday to Friday between 08h00 and 17h00 and it is your responsibility to ensure that someone will be available to accept and sign for delivery of your Order. If no one is available to accept delivery of the Products at your physical address, our courier may leave you a notice advising of the attempted delivery and requesting you to contact the courier for delivery arrangements. It will be your responsibility to contact the courier.
    - We will endeavour to deliver the Products to you at your requested place of delivery within the time period specified for each Product and confirmed by us in the Confirmation of Acceptance of Order. The Products will only be dispatched for delivery once full payment for such Products has been received by us and we have dispatched Our Confirmation of Acceptance of Order.
    - In the event that we anticipate that we will not meet our estimated delivery date, we will notify you as soon as is practically possible.
    - If it is not possible for us to deliver your Order to the physical address specified on submission of your Order, we will notify you as soon as possible and request an alternative physical address for such delivery. If no other address is suitable, your Order will be cancelled and any money due to be refunded to you, will be refunded to you as soon as possible.
    - While we will make every effort to ensure that the Products are delivered within the advised time frame, We will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery of the Products to you.
    - A delivery note signed by you or any person purporting to sign on your behalf, or by anyone else at the agreed place of delivery shall be proof (until the contrary is proved) of the delivery of Products listed thereon, in good condition and as ordered by You. In the event of incorrect supply of Products or different Products from what was ordered, the delivery note must be endorsed by you accordingly and immediately.
    - Any Products delivered to you in error will only be considered for return by the Company provided that such Products are undamaged, have not been tampered within any way and are not defaced in any way.
    - Risk in and to the Products shall pass to you upon delivery of the Products to you. If you are in breach of your obligations in terms of the Terms and Conditions, risk shall pass on the date on which delivery would have occurred but for your breach. On passing of risk, any responsibility for loss or destruction of the Products shall lie with you.

4. CANCELLATION AND REFUNDS

1. YOUR CANCELLATION
  1. You will be entitled to cancel your Order on written notice to us at any time prior to dispatch the Confirmation of Acceptance of Order without payment of a cancellation fee. We will refund any sum due to be returned to you within 5-10 business days of receipt of the written notice by us of such cancellation.
  2. Where the product has been delivered and received in good order and condition, you will be entitled to cancel your Order without payment of a cancellation fee within 3 (three) days of delivery of the Products and provided the Product is unopened and in its original packaging, to claim a refund of money paid in respect of the Products. Any such refund will be paid within 5-10 business days of the date of cancellation.
  3. If the delivery is not received within the specified delivery time frame, and such failure is not due to fault on your part, you may cancel the Order and provided the Product is unopened and in its original packaging, to claim a refund of money paid in respect of the Products. Any such refund will be paid within 5-10 business days of the date of cancellation.
  4. Subject to applicable legislation in particular circumstances, not all cancellations or returns will be approved and may be approved or denied at our discretion based on the particular circumstances.
2. OUR CANCELLATION
  1. We will be entitled to refuse to accept or process any Order and/or to cancel any Order at any time, in whole or in part, on written notice to you in the following circumstances:
    - Unavailability of the product/s for any reason whatsoever; or
    - Suspected fraudulent conduct in respect of the Order in which event we will refund any monies due to be returned to you within 5-10 business days of written notice to you of such cancellation.
  2. If you are not responsible for the delay in delivery of the Product, then we may on written notice to you cancel the Order with immediate effect and charge you a reasonable fee to recover necessary costs we may have incurred in respect of the failed delivery and cancelled Order. The money paid by you in respect of the Order will be refunded to you less any such fee charged by us to recover costs incurred by us as a result of the cancelled Order.

5. PRODUCTS AND THE CONSUMER PROTECTION ACT

1. We have limited availability of stock on offer via our Website. If we are unable to supply you with the Products as ordered, we will advise you in writing and refund the purchase price of the unavailable Product to you within 48 (forty eight) hours of such notice having been sent to you.
2. You acknowledge that it is your responsibility to ensure that the Products delivered are correct as ordered and suitable for their purported and general use. We shall take reasonable care to ensure the correctness of supply, but limit our responsibility to the replacement, repair, credit or return of defective or incorrect supply at our discretion and in terms of any applicable provisions of the Consumer Protection Act (“CPA”).
3. We give no warranties in respect of the Products. However, should the CPA apply to the Order, we give only the following warranties in respect of the Products:
  - We have a title to the Products and the unencumbered right to sell the Products; or repair any Products sold by us, on a return basis only, within a reasonable time, if you notify us in writing of any defects in respect of the Products within 3 (three) business days from the date of sale and such Products are determined by on a good faith inspection thereof, to be defective in respective of materials and/or workmanship.
  - We will not be liable to compensate you for any damages sustained by you whilst the Products are being repaired, nor shall we be liable for any other damages, including consequential damages, relating to the replacement or repair of the Products.
4. Notwithstanding the provisions of clause 5.c above:
  - Unless you have specifically informed us of the intended use of the Products, we do not warrant that the Products will be fit for the purpose that you intend using the Products;
  - If any defect in the Products, or the components of the Products, relates to alterations contrary to the instructions or after leaving our control, we will not be liable for those defects, including in respect of any possible liability in terms of the implied warranty of quality contained in the CPA;
  - Any warranty provided by us will cease to apply if any material information provided by you, specifically insofar as the intended use of the Products is concerned, is incomplete or incorrect or if there is any material change in operating conditions or any misuse, abuse or material neglect of the Products by you.
5. Should the CPA apply to the Order, nothing in the Terms and Conditions is intended to or must be understood to unlawfully restrict, limit or avoid your rights or our obligations under sections 54, 55 and 56 of the CPA, which are admitted only to the minimum possible extent. Unless the contrary is stated elsewhere in the Terms and Conditions, the Customer shall have no rights in respect of quality of service, safe & good quality goods or implied warranty of quality beyond those explicitly stated in the aforementioned sections.
6. We shall provide you with the Products in an undamaged condition and in conformity with the latest information published on our Website at the time of your order.
7. In the event that a Product we deliver to You is faulty or defective, You are to return the Product to Us within 3 (three) business days of delivery to You and provide Us with your Order information, details of the fault or defect and confirm whether You would like Us to arrange for the Product to be repaired, replaced or refunded. We reserve our rights to not repair, replace or refund for the Product where it is discovered that the Product has been inter alia, misused, abused, neglected, involved in an accident or subjected to fair wear and tear. In the event that we determine that the Product ought not to be repaired, replaced or refunded, we shall, upon written confirmation from You, return the Product to You at your expense.
8. You are important to us and we undertake to perform our obligations under these Terms and Conditions with reasonable skill and care. If you have any queries or concerns regarding an Order, Product or the Terms and Conditions please contact us and we will do our best to assist you where possible.

6. LIMITATION OF LIABILITY

1. The limitation of liability set out below does not limit any of our obligations or potential liability to you in terms of the Consumer Protection Act 69 of 2008 (“the CPA”) in respect of products sold via the Website or our obligations to ensure that the payment systems used are secure as provided for the in the Electronic Communications Act 25 of 002 (“the ECTA”).
2. You indemnify us, our representatives and/or agents against liability for any loss or damage of any kind that may arise whatsoever from the use of, including inability to use the Website and/or any refusal by us to accept an Order from You.
3. While we make every effort to ensure the accuracy of the content of Website, we do not guarantee that the Website content is free from errors or omissions or that the Website will be fully functional and operational at all times. Please advise us if you encounter difficulties with the Website to enable us to rectify any issues
4. We confirm that your use of the Website is on a voetstoets basis and that it is your responsibility to make the necessary enquires to determine whether or not the Website will be suitable for your purposes.
5. Nothing on the Website should be regarded as constituting professional advice and we cannot be responsible for any actions you or others take based on the content of our Website. You should seek independent professional advice where necessary.
6. We shall not be liable to you for any breach or delay in the fulfilment of your Order, arising out of any cause beyond our reasonable control, whether or not such incident could have been foreseen. For the sake of clarity, these would include inter alia, natural disasters and unavoidable incidents, actions of third parties, insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen, epidemic, fire, explosion, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical telecoms or Internet failure) regardless of whether the circumstances in question could have been foreseen.

7. DISPUTES
Except in the event that urgent or interim relief is required to be sought from a court having the necessary jurisdiction, should a dispute arise between the parties that cannot be resolved by the negotiation by the parties, the dispute shall be submitted to arbitration. Any arbitration arising out the Terms of Conditions shall be confidential and shall be conducted in accordance with the expedited rules stipulated by the Arbitration Foundation of South Africa which rules can be downloaded from www.arbitration.co.za/download/expedited_rules.pdf

8. VOUCHERS AND PROMOTIONAL COUPONS

1. Terms and conditions applicable for the use of vouchers and promotional coupons will be set out on the voucher or promotional coupon and will stipulate the period of validity, products it may be used to purchase and whether it may be used together with any other voucher or promotional coupon.
2. We may, from time to time, email vouchers and or promotional coupons to registered users or no-users of the Website. We do not accept any liability for non-delivery of any such voucher of promotional coupon to you and you shall have no claim against us for any voucher or promotional coupon that you do not receive.
3. You will not be entitled to claim any refund, whether in part or whole, from us or any other amount in respect of any voucher and or promotional coupon, which shall not have a cash value.

9. ELECTRONIC COMMUNICATION
When registering for an account with the Website, sending an email to us or signing up for any correspondence or communication with us, you acknowledge that you are agreeing to receive electronic communication from us. If you no longer wish to receive such communication please advise us in writing to info@tshepojeans.co

10. NOTICES

1. We elect as our address for all purposes regarding the Terms and Conditions, the following address: Unit 8F, Victoria Yards, 1 Viljoen Street, Lorentzville, Johannesburg, Gauteng, 2094
2. You elect as your address for all purposes regarding the Terms and Conditions, the address provided in your application for registration with the Website.
3. Both parties will be entitled from time to time by written notice to the other part to change our respective domicilium addresses to any other addresses with South Africa, provided that the addresses shall always be a street address at which the service of legal processes can be affected.
4. Any notice which:
  - Is delivered by hand at the addressee’s street address domicilium shall be deemed to have been received by the addressee at the time of delivery; or
  - Is posted by prepaid registered post from an address within South Africa to the addressee at the domicilium shall be presumed, until the contrary is proved by the addressee, to have been received by the addressee on the seventh day after the date of posting; or
  - If transmitted by email to the addressee at the domicilium shall be deemed to have been received by the addressee on the date of transmission or, if the transmission is made out of normal business hours, on the first business day following after the date of transmission.

TSHEPO NEWSLETTER SIGNUP COMPETITION (“Competition”).

The promoter is TSHEPO JEANS (PTY) LTD. Any persons entering or participating in this Competition (“Participant”) accept
and agree that by entering this Competition they have had an opportunity to read and consider these Terms and Conditions
and that they are bound by these Terms and Conditions.

1. What is the Prize

1.1. A Participant stands a chance of winning a R1 000 (One thousand rand) gift voucher for the TSHEPO online store.

1.2. The Prize is not transferable and may not be exchanged for cash or any other items. The gift voucher may only be
redeemed on the TSHEPO online store and not in the physical store. The Promoter reserves the right to substitute the
Prize/s with any other prize of comparable commercial value.

2. Who can participate

2.1. Any person in South Africa who is 18 years or older may participate in this Competition.

2.2. No director, member,
partner, employee, or agent of, or consultant to the Promoter, any person who directly or indirectly controls or is controlled
by the Promoter or any supplier of goods or services in connection with the Promotion, or the spouses, life partners,
business partners or immediate family members may enter this Competition.

3. How to Participate

3.1. To enter this Competition, Participants must:

3.1.1. Sign up to the TSHEPO Newsletter using the link on the Facebook
or Instagram post.

3.1.2. Participants must Follow TSHEPO on Facebook(https://www.facebook.com/tshepothejeanmaker)

3.1.3. Participants must Follow TSHEPO on Instagram (https://www.instagram.com/tshepojeans/)

3.2. Participants may only enter once.

3.3. Entries which are unclear, incorrect email address input, or contain errors will be declared invalid.

3.4. The Promoter shall not be responsible for any lost, damaged, or delayed entries for any reason whatsoever, and proof of sending will not be accepted as proof of 1 receipt by the Promoter. The Promoter is not liable for any technical failures affecting the participation and/or Prize redemption process of this Competition.

3.5. In the event that entry into this Competition is contingent on the Participant entering any website or social media
page or application, the Participant hereby acknowledges that any and all costs associated with the required internet
connection will not constitute a cost of entering into this Competition and shall be borne solely by the Participant.

4. Personal Information

4.1. By entering this Competition, the Participant consents to the collection, use, storage, disclosure, processing and further processing of his/her personal information (the Participant’s name, ID number, cell phone number, address, personal preferences, and other personal information the Participant provides when entering and participating in this Competition) by the Promoter.

4.2. The purposes for processing personal information is to: (i) conduct this Competition; (ii) facilitate the Participant’s participation in the Competition; (iii) communicate with the Participant and send direct marketing communication on TSHEPO and similar products via Facebook and Instagram and (iv) for market and product research.

4.3. Should the Participant object to the processing of his/her personal information and/or receipt of direct marketing, the Participant should send an email to info@tshepojeans.co

4.4. By posting any content, images, or comments on any of the Promoter’s public and/or social media platform, a Participant consents to and gives the Promoter a world-wide royalty free licence to reproduce, modify, adapt and publish such content, images or comments for the purposes of promoting the Promoter’s products and/or services.

5. Indemnity

5.1. By entering this Competition, the Participant unconditionally and irrevocably indemnifies and holds harmless the Promoter, as well as its holding company, its subsidiaries and any subsidiaries of its holding company, and their successors and assigns, directors, employees, agents or consultants against all and any losses, claims, proceeding, actions, damages, (direct, consequential or otherwise) liability, demands, expenses, legal costs (on an attorney and own client basis) howsoever arising out of, based upon, or in connection with (directly or indirectly) the Participant’s participation in the Competition and the Prize/s.

6. Duration

6.1. This Competition runs from 15 August 2023 and closes at 23:59 on 30 September 2023 (“Closing Date”). Any entries received after the Closing Date will not be considered.

6.2. The Promoter reserves the right to reasonably extend, shorten, suspend the time period of this Competition or terminate the Competition for technical, commercial, and/or operational reasons, or for reasons beyond its control. This Competition, Prize and Terms and Conditions may be reasonably amended by the Promoter, at any time during the Competition. In such event, all Participants waive any rights that they may have/ purport to have in terms of this Competition and acknowledge that they shall have no recourse against the Promoter whatsoever.

7. Results

7.1. The provisional winner(s) will be selected by a random draw within 10 (ten) days of the Closing Date.

7.2. The Participant selected as the provisional winner(s) of the Prize(s) will be notified via Facebook Messenger or Instagram Direct Message within 7 (seven) days of the date on which the provisional winner(s) is determined. In the event that the provisional winner(s) cannot be successfully contacted or fails to respond to the Promoter within this time, the Promoter reserves the right to select another Participant in substitution. The names of the winner(s) will be published on the TSHEPO Facebook page at https://www.facebook.com/tshepothejeanmaker and on the TSHEPO Instagram page at https://www.instagram.com/tshepojeans/

7.3. The Promoter will require the provisional winners and/or the winner/s to:

7.3.1. provide their name and identity number, to enable the Promotor to verify the entry;

7.3.2. sign an acknowledgment of receipt of the Prize, and indemnity; and

7.3.3. Should the provisional winner(s) refuse to comply with this rule for any reason then the provisional winner(s) shall be deemed to have rejected the Prize, and it shall revert to the Promoter.

7.4. Any winner may be requested to attend the draw and announcement of the winner, to take part in the Promoter’s publicity campaigns or to allow their names and likenesses to be used by the Promoter for promotional purposes. The winner is, however, entitled to decline such request. 7.6. Where a winner consents to take part in the Promoter’s publicity campaigns, they will not be entitled to any remuneration for such participation and all materials arising from such participation will be the sole property of the Promoter.

8. Disputes

8.1. Should any dispute arise in relation to these Terms and Conditions, the Promoter’s decision will be final, and no correspondence shall be entered into.

8.2. For more information or a copy of these Terms and Conditions, please visit TSHEPO Facebook page at https://www.facebook.com/tshepothejeanmaker. Any Competition related queries may be directed to info@tshepojeans.co from Monday to Friday, 8:30am to 5:00pm.

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Terms of service

TERMS AND CONDITIONS